Privacy Policy

Effective Date: 2025 JULY 21

Silhouette Solutions YEG (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.silhouettesolutionsyeg.com, book services, or interact with us electronically.

1. Information We Collect

When you engage with Silhouette Solutions YEG, we may collect the following information:

  • Personal Information: Name, email address, phone number, and appointment history.

  • Health & Treatment Information: Details voluntarily provided in SOAP notes related to massage therapy, body contouring, and similar services.

  • Payment Information: Credit card details, processed and stored securely through third-party services (Square and Acuity Scheduling).

  • Technical Data: IP address, browser type, and other usage data may be collected via Squarespace to analyze website traffic.

2. How We Collect Information

We collect information directly from you when you:

  • Book services through our online scheduler (Acuity Scheduling, part of Squarespace)

  • Submit SOAP or intake forms electronically

  • Pay for services via Square or Acuity

  • Contact us via email, phone, or web forms

3. How We Use Your Information

Your personal information is used to:

  • Schedule and manage your appointments

  • Provide professional health and wellness services

  • Maintain client records for therapeutic continuity

  • Process payments and issue receipts

  • Send appointment reminders or updates

  • Respond to inquiries and customer support requests

  • Improve our services and website functionality

4. Where Your Information Is Stored

All client information is stored electronically on secure platforms:

  • Acuity Scheduling/Squarespace: For bookings, SOAP notes, and intake forms

  • Square: For secure payment processing
    We do not store any client information on paper or physical records.

5. Third-Party Providers

We use trusted third-party service providers to process and store your data, including:

  • Acuity Scheduling (a Squarespace company)

  • Square Up (payment processor)

These services comply with industry-standard security and privacy practices. We recommend reviewing their privacy policies for further details.

6. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information if required by law, to comply with legal obligations, or in response to valid requests by public authorities.

7. Data Retention

We retain client information only as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable legal or regulatory requirements (e.g., massage therapy record retention guidelines in Alberta).

8. Your Privacy Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw consent for certain uses (subject to legal or contractual limitations)

To make a privacy-related request, please contact us at:

9. Security Measures

We take reasonable precautions to protect your personal information. These include encryption, password-protected systems, and secure third-party services. However, no digital system is 100% secure, so we encourage clients to take care with their personal devices and communications.

10. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors interact with our site. This information is used solely for internal business purposes, such as:

  • Analyzing website traffic and user behavior

  • Measuring the effectiveness of marketing and advertising campaigns (e.g., Google Ads)

  • Improving website functionality and user experience

These cookies may collect non-personally identifiable information, such as your browser type, operating system, pages visited, and time spent on our website. We do not use this information to personally identify users, nor do we sell or share it with third parties outside of service providers like Google Analytics.

By continuing to use our website, you consent to our use of cookies as described. You may adjust your browser settings to refuse cookies or alert you when cookies are being used, though doing so may impact website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.